FAQ
AI CONTENT SHIELD - FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: June 2025
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GENERAL QUESTIONS
Q: What is AI Content Shield?
A: AI Content Shield is a browser extension that automatically blocks AI-related and generated content across popular websites like YouTube, X, Facebook, Instagram, Threads, Reddit, Pinterest, LinkedIn, Gmail, Amazon, eBay, Google, and the general web.
It works like an ad blocker but specifically targets AI content to help you see more authentic, human-created content.
Q: How does the extension work?
A: The extension runs locally on your device and uses advanced detection algorithms to identify AI-related and generated content in real-time. When AI content is detected, it's automatically hidden or blocked from your view. All processing happens on your device for maximum privacy.
Q: Do you block content when I specifically search for AI tools or information?
A: No, we don't block content when you're actively searching for AI-related information. If you search for "AI tools," "ChatGPT," or similar terms, we understand you want to see those results. Our blocking only applies to unsolicited AI content that appears in your regular browsing.
Q: Do you block dedicated AI tools websites?
A: No, we do not block dedicated AI tools and services websites like ChatGPT, Claude, Gemini, or other AI platforms. Our extension is designed to filter out unwanted AI content on general websites, not to prevent you from using AI tools when you choose to.
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FEATURES & FUNCTIONALITY
Q: What's the difference between Free and PRO versions?
A:
FREE VERSION:
- Block AI-related videos on Youtube
- Block AI Mode, Overviews & features on Google and Bing
- Block AI-related content on X, Facebook, Instagram, Threads, Reddit, Pinterest
- Block AI-related posts, articles on general web
- Local content blocking statistics
- Basic extension settings and preferences
PRO VERSION (billed monthly or yearly):
- Advanced AI content blocking on LinkedIn, Facebook
- AI-voiced video blocking on YouTube
- AI-related email filtering in Gmail
- AI summaries blocking on Amazon and eBay
- AI-related articles blocking on top news sites
- Custom keyword filters
- Schedule-based blocking
- Advanced local analytics
- Dark mode and UI themes
- Priority access to new features
Q: How accurate is the AI detection?
A: Our detection algorithms are continuously improving and achieve high accuracy rates. However, no automated system is 100% perfect. You may occasionally see:
- False positives (human content mistakenly blocked)
- False negatives (AI content not detected)
We're constantly updating our detection methods to minimize these cases.
Q: Can I customize what gets blocked?
A: Yes! PRO users can:
- Add custom keywords for blocking
- Set schedule-based blocking
Q: Can I disable blocking on specific websites or pages?
A: Absolutely! You have full control over where the extension works:
FOR SPECIFIC WEBSITES:
1. Click the AI Content Shield icon in your browser toolbar
2. Toggle "Block AI content on this website" to OFF
3. The extension will be disabled for that entire website
FOR SPECIFIC PAGES:
1. Click the AI Content Shield icon while on the page
2. Toggle "Block AI content on this page" to OFF
3. The extension will be disabled only for that specific page/URL
You can re-enable blocking anytime by toggling these settings back ON. This gives you complete flexibility to disable blocking on websites where you want to see all content, while keeping protection active everywhere else.
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PRIVACY & SECURITY
Q: What data do you collect?
A: We collect minimal data and prioritize your privacy:
COLLECTED LOCALLY:
- Blocked content statistics (stays on your device)
- Extension settings and preferences
- Custom filters you create
NOT COLLECTED:
- Personal information (name, email, phone)
- Browsing history or website content
- IP addresses or location data
- Passwords or login credentials
Q: Is my data shared with third parties?
A: No. We do not sell, rent, or share your data with third parties. All processing happens locally on your device, and no personal data is transmitted to external servers.
Q: Is the extension safe to use?
A: Yes. The extension:
- Follows Chrome Web Store security guidelines
- Operates with minimal permissions
- Processes data locally for enhanced security
- Receives regular security updates
- Has been reviewed by browser security teams
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SUBSCRIPTION & BILLING
Q: How much does PRO cost?
A: PRO subscription costs:
- $5.95/month (billed monthly)
- $4.95/month (billed yearly - save 20%)
- Prices may vary by region/currency
Q: Is there a free trial?
A: Yes! We offer a 7-day free trial for yearly subscriptions. You can cancel anytime during the trial without being charged.
Q: How do I cancel my subscription?
A: You can cancel anytime:
1. Go to extension settings
2. Click "Manage Subscription"
3. Follow the cancellation process
Your PRO features continue until the end of your current billing period.
Q: Are there refunds?
A: Subscriptions are non-refundable except as required by law. However, you can cancel anytime to avoid future charges.
Q: Which payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment methods through our secure payment processors. Payment information is handled by trusted third-party processors - we never store your payment details.
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TECHNICAL SUPPORT
Q: Which browsers are supported?
A: AI Content Shield works on:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari (limited support)
Q: Why isn't the extension working on a specific website?
A: This could be due to:
- Website changes that affect our detection
- Browser compatibility issues
- Extension settings or permissions
- Website not yet supported
Try refreshing the page or checking extension settings. Contact support if issues persist.
Q: How do I update the extension?
A: Browser extensions typically auto-update. You can also:
- Check your browser's extension manager
- Look for update notifications
- Reinstall if needed
Q: The extension blocked something it shouldn't have. What do I do?
A: You can:
1. Temporarily disable blocking for that website/page
2. Report the false positive to our support team
3. Adjust settings
Q: Can I use the extension on mobile browsers?
A: Currently, the extension works on desktop browsers. Mobile browser extension support varies by browser and platform.
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TROUBLESHOOTING
Q: The extension isn't blocking any content. What's wrong?
A: Check these common issues:
- Ensure the extension is enabled
- Check if you're on a supported website
- Verify if the website has a specific toggle on settings page, it's turned ON
- Verify that website/page toggles are turned ON
- Try refreshing the page
- Restart your browser
Q: I see a "blocked items" count, but don't notice blocked content. Why?
A: The extension blocks content before it's rendered, so you may not see obvious gaps. The count reflects content that was prevented from loading. This is normal behavior.
Q: The extension is slowing down my browser. What can I do?
A: Try these steps:
- Disable the extension on websites where you don't need it
- Adjust blocking settings
- Clear browser cache and cookies
- Restart your browser
- Contact support if issues persist
Q: Can I sync settings across multiple devices?
A: Currently, settings are stored locally per browser installation.
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GETTING HELP
Q: How do I contact support?
A: You can reach our support team through:
- Extension support form (in extension settings)
- Email: [email protected]
- Website: https://aicontentshield.app
Q: How quickly do you respond to support requests?
A: We aim to respond to all support requests within 24-48 hours during business days. PRO subscribers receive priority support.
Q: Can I suggest new features or websites to support?
A: Absolutely! We welcome feature suggestions and website requests. PRO subscribers get priority consideration for new features.
Q: Where can I report bugs?
A: Please report bugs through our support channels. Include:
- Browser type and version
- Extension version
- Operating system
- Steps to reproduce the issue
- Screenshots if applicable
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LEGAL & COMPLIANCE
Q: Is using this extension legal?
A: Yes, using AI Content Shield is legal. The extension modifies content display in your browser for your personal use, similar to ad blockers.
Q: Does this violate website terms of service?
A: The extension operates client-side and doesn't modify website servers or violate access restrictions. However, terms of service vary by website.
Q: What happens to my data if I uninstall the extension?
A: When you uninstall the extension, all locally stored data (settings, statistics, preferences) is removed from your browser. No data remains in external servers.
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For more information, visit our website or contact our support team.
We're here to help you enjoy a more authentic, human-focused web experience!